‘Ohana Help Desk
The ‘Ohana Help Desk
The Hawaiʻi State Department of Education (HIDOE) today launched the nation’s first statewide, comprehensive help desk providing technology support to public school students and their parents as schools offer more opportunities for online and blended learning.
The ʻOhana Help Desk will provide self-service and chat support for families experiencing issues connecting to HIDOE systems remotely from home. The help desk will be able to assist with connectivity-related issues (e.g. network and wifi connectivity), access and security issues, device support (e.g. devices, applications, software updates) and general IT support.
The Hawaiʻi State Department of Education (HIDOE) today launched the nation’s first statewide, comprehensive help desk providing technology support to public school students and their parents as schools offer more opportunities for online and blended learning.
The ʻOhana Help Desk will provide self-service and chat support for families experiencing issues connecting to HIDOE systems remotely from home. The help desk will be able to assist with connectivity-related issues (e.g. network and wifi connectivity), access and security issues, device support (e.g. devices, applications, software updates) and general IT support.
- By phone at (808) 643-DESK (3375) Monday through Friday from 7 a.m. to 8 p.m. and on Sundays from 4 to 8 p.m. The help desk will be closed on state holidays.
- Online 24/7 at ohanahelpdesk.org for self-service support and information.
Ho‘okele Chromebook and Technology Help Form
The Chromebook and Technology Help form is designed and supported by the Technology Department at Ho‘okele Elementary. Please submit if you are experiencing TECHNICAL difficulties when using your school owned Chromebook, or school programs.
Distance Learning Digital Tools Kick Off Video
Please watch this video if you need help with the Virtual Meet and Greet Documents that were sent via email on August 12, 2020.
Google Meet Kickoff Letter to ParentsAre you lost and wondering how you're supposed to login to Google Meet at home? Please refer to the Google Meet Kickoff Letter for Parents for detailed instructions. Your child's teacher should have emailed you this for our Virtual Meet and Greet.
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Seesaw Kickoff Letter to ParentsAre you lost and wondering how you're supposed to download Seesaw for your child at home? Please refer to the Seesaw Kickoff Letter for Parents for detailed instructions. Your child's teacher should have emailed you this for our Virtual Meet and Greet.
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Google Meet Video Tutorial for ParentsPlease watch the video referenced above. The Google Meet section begins at 3:53.
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Seesaw Video Tutorial for ParentsIf your child uses an email address to sign in to Seesaw, your child may continue to do so.
If your child received a Home Learning Code from their teacher or school, watch the video or view the one-pager below to help them sign in.
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Monday, August 17, 2020
We apologize for the inconvenience as we are experiencing technical difficulties this morning. Here's the video we would have played for you today. It is embedded in the first assignment titled: Hookele First Five: All About Me Circle Map.
In order to access this assignment, you must be signed in to Seesaw. Please watch the Seesaw Video Tutorial for Parents video linked above for instructions on how to get connected to Seesaw.
Please do your best to complete the assignment with your child. Please check the homepage of our school website (Twitter Feed to get an update when we are back up and running)
In order to access this assignment, you must be signed in to Seesaw. Please watch the Seesaw Video Tutorial for Parents video linked above for instructions on how to get connected to Seesaw.
Please do your best to complete the assignment with your child. Please check the homepage of our school website (Twitter Feed to get an update when we are back up and running)